Contact Centres

Employees who use technology to engage with their customers often reel under the constant change of product knowledge, new software, changing teams and ongoing work pressure – having to do more with less. Our program equips anyone who works with telephones with the following:

  • Reputation Management
  • Interpersonal Skills
  • Self-Management
  • Telephone Etiquette
  • Email Etiquette
  • Conflict & Anger Management